The Quality of Organisation


A fundamental commitment to quality is a prerequisite for corporate survival in today’s market. Only those prepared to be self critical, and who constantly analyse their organisation and services, can realise constant improvement and elevated quality.

How does Wildenhofer Guarantee Organisational Quality?

  • Quality management system according to DIN ISO 9001:2008
  • Documentation of processes and procedures
  • Exact analysis of complaints to identify points of weakness
  • Careful selection of partners, associates, suppliers and customers
  • Constant customer and employee feedback mechanisms
  • Monitoring via internal and external audits (customer involvement)

What are the benefits for the customer?

  • Controlled procedures: Reliability, punctuality, minimal damage ratio
  • Flat hierarchy: Transparency due to avoidance of unnecessary hierarchy, clearly defined areas of responsibility, customer proximity (one point of contact)
  • Flexibility: Customer requests can be realised easily and decisions made quickly